Shipping policy

Overview

At Sun Shop Express, we strive to provide efficient and reliable shipping to ensure your purchases reach you as quickly as possible. This Shipping Policy outlines our shipping procedures, costs, and delivery timeframes.

1. Shipping Destinations

We currently ship to the following regions:

  • Domestic: All states and territories within [Country Name].
  • International: Selected countries worldwide. Please refer to our country-specific shipping information below.

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days after payment is received. Processing includes order verification, quality check, and packaging.
  • Business Days: Our business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods and Costs

3.1 Domestic Shipping

We offer the following domestic shipping options:

  • Standard Shipping: Delivery within 5-7 business days. Flat rate of $5.99.
  • Expedited Shipping: Delivery within 2-3 business days. Flat rate of $9.99.
  • Free Shipping: Available for orders over $35. Delivery within 5-7 business days.

3.2 International Shipping

International shipping costs and delivery times vary by destination:

  • Standard International Shipping: Delivery within 10-20 business days. Flat rate of $14.99.
  • Expedited International Shipping: Delivery within 5-10 business days. Flat rate of $29.99.

Note: International shipping times may vary due to customs processing and local postal services.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
  • Customs: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order on our [Order Tracking Page](link to tracking page) or via the shipping carrier’s website.

6. Delivery Issues

6.1 Delayed Shipments

  • If your order is delayed, please contact us at support@sunshopexpress.com with your order number. We will provide assistance and updates.

6.2 Lost or Damaged Items

  • If your package is lost or arrives damaged, please report it to us within 7 days of the delivery date. Include photos of any damage and the package condition for us to assist you with a replacement or refund.

6.3 Incorrect Address

  • Please ensure your shipping address is accurate when placing your order. Sun Shop Express is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Order Changes and Cancellations

  • Changes: If you need to change your shipping address or modify your order, contact us immediately at sunshopexpresss@gmail.com. We can update your order if it has not yet been processed.
  • Cancellations: Orders can be cancelled within 24 hours of purchase. After this time, cancellations are subject to our Return and Refund Policy.